Frequently Asked Questions
SkyTools run on a Mac?
directly, but it does run (and is supported) on the Mac under PC
emulators. See System Requirements for
SkyTools kept up to date and are updates free?
SkyTools is kept up to date with bug fixes and minor tweaks.
are the minimum system requirements for SkyTools?
Click here for the answer.
is your upgrade policy when a new major version (e.g. SkyTools 4)
upgrade policy is to offer owners of most previous versions of
SkyTools an upgrade to the latest version at half price.
Those who can show that they purchased SkyTools in the months prior to the release of a new major version qualify for
an at cost upgrade (usually about $12).
SkyTools be installed on more than one computer?
Our license agreement allows the purchaser to install SkyTools
on more than one machine, such as a desktop at home and a laptop
to be taken into the field.
SkyTools Standard/Pro be returned for a refund if I am not satisfied?
SkyTools can be returned for a full refund (less shipping)
within 30 days of receipt for any reason.
I have a question or a problem, is support provided?
Questions can be directed to the SkyTools
discussion group or directly to Skyhound by email or
telephone. Questions are usually answered promptly. For
product support please fill out the form here.
SkyTools, is it easy to keep up with the latest comets, novae,
supernovae and close-approaching minor planets?
takes is a click to download a set of SkyTools observing lists
that contain the latest comets, novae, supernovae and
interesting minor planets currently visible in most amateur
SkyTools work in the southern hemisphere?
SkyTools works for any location on earth and the database covers
the entire sky, not just what is visible from the northern
there many observing lists available to use with SkyTools?
We have a depository of nearly 200 observing lists that include
alignment stars for popular telescopes, various AL observing
awards such as the Herschel 400, double stars, lists of objects
to accompany books, magazine articles, etc. These can be
downloaded from directly within the program.
I make my own observing lists with SkyTools?
Add objects by their designation, use the powerful database
search engine, or the Nightly Observing List Generator to find objects to add to your custom lists.
SkyTools control my telescope?
most cases, yes. The Real
Time tool includes a telescope interface for most
telescopes. Real Time is included as part of the
Professional Edition. It is a separately purchased add-on
to the Standard Edition. It is not available for the Starter
SkyTools simulate my telescope?
SkyTools comes with a large listing of telescopes and eyepieces
to choose from. And if your instrument or eyepiece isn't
listed you can easily create it.
SkyTools simulate my camera?
The Professional edition of SkyTools comes with a large listing
of telescopes and cameras to choose from. And if your
instrument or camera isn't listed you can easily create it.
I use SkyTools to make charts, calendars, event lists, etc. for
my web site or club newsletter?
do not exercise unreasonable control over what you do with the
charts and data created with SkyTools.