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Frequently Asked Purchase Questions

   

How do I upgrade to another edition of SkyTools?

Upgrade pricing is the difference in price between the editions, plus shipping if you order an upgrade with media (CD/Flash-Drive).  You will be assigned a new serial number when you upgrade. Your old serial number will no longer be active. The upgrade process is initiated from within SkyTools itself via the About SkyTools dialog in the Starter Edition or the SkyTools Preferences dialog in the Standard Edition. 

Can I return SkyTools for a refund?

The Standard and Professional Editions can be returned for a full refund (less shipping) within 30 days of purchase. If you purchased media (CD/Flash-Drive), the media must be returned to us to qualify for a refund. To return your SkyTools please contact us

Can I Install SkyTools on more than one computer?

Our software license allows you to install SkyTools on multiple computers as long as it is for your own use. SkyTools has a Sync function to easily transfer data from one computer to another.

How does purchasing SkyTools Standard and Pro Editions via Download work?

Once your payment has been processed you will be taken to a page with your license information and a link to download the program from. This same information will also be emailed to the email address you provided for your purchase. Save or print this email because this information will be required should you need to re-install SkyTools later. 

Save the downloaded setup file to your hard drive. Run the setup file to install SkyTools. During the installation you will be asked for the email address you provided at the time of purchase and the serial number assigned to you. This information must be entered exactly as it appears. 

If your purchased the Professional Edition you will be prompted to download and install the Extended Star Data when you start SkyTools for the first time. The Extended Star Data contains 522 million stars down to 20th magnitude. This is a large 3.3 GB download and may take more than an hour even on a fast internet connection. You may download and install this database at a later time via the Data Installation tab of the SkyTools Preferences dialog, opened via a button on the planner button bar.

How does purchasing SkyTools Starter Edition work?

The Starter Edition is available by download only. You may download the trial before you purchase. The full features can be unlocked from the trial via a purchased serial number, obtained via our order page. Once your payment has been processed you will be taken to a page with your license information.  A link to download the program is provided, but you do not need to re-install if you already have the trial. This same information will also be emailed to the email address you provided for your purchase. Save or print this email because this information will be required should you need to re-install SkyTools later. 

When you start SkyTools you will be asked for the email address you provided at the time of purchase and the serial number assigned to you. This information must be entered exactly as it appears. Once entered you will not be asked again and the full features of the program will become available.

What payment options does Skyhound offer?

Download transactions are handled by PayPal, but a PayPal account is not necessary. PayPal accepts major credit cards without the need of a PayPal account. For Media orders you may pay via PayPal or Amazon Payments. They both accept major credit cards. 

Can I try SkyTools before I buy?

The Starter Edition is available as a free trial. Although very simple, this edition can give you a good idea of what SkyTools is all about and how it works in practice.

How do I register the SkyTools Standard and Pro Editions?

Start SkyTools and click the SkyTools Preferences button on the planner button bar. Click the Register SkyTools button and enter your registration information. Registering SkyTools will make you eligible for half-price upgrades to future versions of SkyTools.