SkyTools Frequently Asked Questions

Will SkyTools run on a Mac?

Not directly, but it does run (and is supported) on the Mac under just about any Windows emulator. See System Requirements for more information.

Can SkyTools be installed on more than one device?

Yes. Our license agreement allows the purchaser to install SkyTools on more than one device, such as a desktop at home and a laptop to be taken into the field.

Is SkyTools kept up to date and are updates free?

Yes.  SkyTools is kept up to date with bug fixes and minor tweaks. 

What are the minimum system requirements for SkyTools?  Click here for the answer.

What is your upgrade policy when a new major version is released?

Our upgrade policy is to offer owners of most previous versions of SkyTools an upgrade to the latest version at half price. Starting in 2019 we will offer yearly incremental upgrades for a nominal fee.

Can SkyTools be returned for a refund if I am not satisfied?

Generally Yes.  New purchases of SkyTools 4 or SkyTools 3 Standard, Pro that are not discounted and are purchased directly from us, can be returned for a full refund (less shipping if applies) within 30 days of receipt for any reason.

If I have a question or a problem, is support provided?

Yes. Questions can be directed to the Skyhound forums or directly to Skyhound by email or telephone. Questions are usually answered promptly. For product support please fill out the form here.

Using SkyTools 4, is it easy to keep up with the latest comets, novae, supernovae and close-approaching minor planets?

The latest comets, novae, supernovae, and interesting minor planets currently visible are automatically kept up to date. The comet data includes magnitudes, coma diameters and DC based on the latest observations.

Does SkyTools work in the southern hemisphere?

Yes.  SkyTools works for any location on earth and the database covers the entire sky, not just what is visible from the northern hemisphere.

Can SkyTools control my telescope?

In most cases, yes. SkyTools 4 uses ASCOM to interface with most telescope mounts. Telescope control is included as part of SkyTools 4 Imaging and the Visual Professional Edition. 

Can I use SkyTools to make charts, calendars, event lists, etc. for my web site or club newsletter?

Yes. We do not exercise unreasonable control over what you do with the charts and data created with SkyTools. When you publish content generated via SkyTools, please attribute it.