Frequently Asked Questions
SkyTools run on a Mac?
directly, but it does run (and is supported) on the Mac
under just about any Windows emulator. See System
Requirements for more information.
SkyTools be installed on more than one device?
Our license agreement allows the purchaser to install
SkyTools on more than one device, such as a desktop at
home and a laptop to be taken into the field.
SkyTools kept up to date and are updates free?
SkyTools is kept up to date with bug fixes and minor
are the minimum system requirements for SkyTools?
Click here for the answer.
is your upgrade policy when a new major version is
upgrade policy is to offer owners of most previous
versions of SkyTools an upgrade to the latest version at
half price. Starting in 2019 we will offer yearly
incremental upgrades for a nominal fee.
SkyTools be returned for a refund if I am not
New purchases of SkyTools 4 or SkyTools 3 Standard, Pro
that are not discounted and are purchased directly from
us, can be returned for a full refund (less
shipping if applies)
within 30 days of receipt for any reason.
I have a question or a problem, is support provided?
Questions can be directed to the Skyhound
forums or directly to Skyhound by email or telephone.
Questions are usually answered promptly. For product
support please fill out the form here.
SkyTools 4, is it easy to keep up with the latest comets,
novae, supernovae and close-approaching minor planets?
latest comets, novae, supernovae, and interesting minor
planets currently visible are automatically kept up to
date. The comet data includes magnitudes, coma diameters
and DC based on the latest observations.
SkyTools work in the southern hemisphere?
SkyTools works for any location on earth and the database
covers the entire sky, not just what is visible from the
SkyTools control my telescope?
most cases, yes. SkyTools 4 uses ASCOM to interface with
most telescope mounts. Telescope control is included as
part of SkyTools 4 Imaging and the Visual Professional
I use SkyTools to make charts, calendars, event lists,
etc. for my web site or club newsletter?
do not exercise unreasonable control over what you do with
the charts and data created with SkyTools. When you
publish content generated via SkyTools, please attribute