2023-01-23, 12:32 AM
(This post was last modified: 2023-01-23, 01:36 AM by theskyhound.)
Hello fellow iTelescope users:
Without, as far as I can tell, any prior notification to its customers, iTelescope has abruptly decided to move all of the telescopes that were hosted at New Mexico Skies to a new location in Utah. I am not going to sugar coat it, even though I should probably do so. As a long-time iTelescope customer, I am very unhappy with their lack of transparency. This is not how I would choose to do business. We deserved to be informed about this before the telescopes were abruptly taken off line, much less still being in the dark weeks later.
I don't expect these telescopes to be back online for a very long time, but when they do come back, I'll recalibrate them as necessary. The level of support provided by New Mexico Skies for these older, tricky to maintain, systems has been consistently very good. All we can do is hope that the new site can provide the same level of support.
Yes, I know I have been dragging my feet with some of the new telescopes in Chile. I need to take images and do some work to get them set up correctly. To be honest, I was so frustrated with how poorly these telescopes worked late last spring, as well as the lack of connectivity, that I gave up on them. But I am told that I should try again, and I will stop stalling and get new calibrations out soon.
Without, as far as I can tell, any prior notification to its customers, iTelescope has abruptly decided to move all of the telescopes that were hosted at New Mexico Skies to a new location in Utah. I am not going to sugar coat it, even though I should probably do so. As a long-time iTelescope customer, I am very unhappy with their lack of transparency. This is not how I would choose to do business. We deserved to be informed about this before the telescopes were abruptly taken off line, much less still being in the dark weeks later.
I don't expect these telescopes to be back online for a very long time, but when they do come back, I'll recalibrate them as necessary. The level of support provided by New Mexico Skies for these older, tricky to maintain, systems has been consistently very good. All we can do is hope that the new site can provide the same level of support.
Yes, I know I have been dragging my feet with some of the new telescopes in Chile. I need to take images and do some work to get them set up correctly. To be honest, I was so frustrated with how poorly these telescopes worked late last spring, as well as the lack of connectivity, that I gave up on them. But I am told that I should try again, and I will stop stalling and get new calibrations out soon.
Clear skies,
Greg
Head Dude at Skyhound
Greg
Head Dude at Skyhound