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Skytools 4 installation failure
#12
Hi Roger,

I am not suggesting that Bitdefender is interfering with the installation. I am suggesting that it is messing with the SkyTools files, likely when you start the software for the first time and when ST4 tries to create new files, which it does when you first start it. I have seen this sort of thing before. The errors you are seeing are what happens when files are missing or corrupted. The installer does a file corruption test during the install, so it is very unlikely that they have been corrupted during installaion.

It should be obvious that if SkyTools 4 installs properly and runs for the first time on one computer, that it should do so on another. There simply aren't enough differences in Windows 10 devices these days for it to be otherwise. So it is highly unlikely to be a problem with SkyTools itself. Some outside force is required, and Bitdefender is a multiple offender in this area. Whether or not SkyTools 3 installs properly is irrelevant.

So please look at your Bitdefender. See if it has quarantined or otherwise flagged any SkyTools-related files. Try doing a re-install + delete of the St4 folder again and disable Bitdefender when you run SkyTools. If none of that leads to anything, put the files and subfolders in your "SkyTools 4" folder (in Documents) into a zip file and email it to me at support at skyhound dot com as an attachment.
Clear skies,
Greg

SkyTools Developer
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Messages In This Thread
Skytools 4 installation failure - by Menardre - 2018-09-11, 11:14 PM
RE: Skytools 4 installation failure - by Menardre - 2018-09-12, 12:46 PM
RE: Skytools 4 installation failure - by Menardre - 2018-09-13, 04:59 PM
RE: Skytools 4 installation failure - by Menardre - 2018-09-13, 05:39 PM
RE: Skytools 4 installation failure - by Menardre - 2018-09-14, 07:56 PM
RE: Skytools 4 installation failure - by Menardre - 2018-09-15, 02:40 PM
RE: Skytools 4 installation failure - by Menardre - 2018-09-15, 06:12 PM
RE: Skytools 4 installation failure - by Menardre - 2018-09-18, 06:27 PM
RE: Skytools 4 installation failure - by theskyhound - 2018-09-18, 06:37 PM
RE: Skytools 4 installation failure - by Menardre - 2018-09-18, 07:02 PM

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