3 Problems & Solutions
1. Chart lines and labels are
offset or not scaled properly in Windows 8/8.1/10
This is the result of a
bug in some of the more recent graphics drivers. So the first
thing to do is to download and install the latest driver. If the
problem persists, follow the workarounds below until a new
driver resolves the problem.
Solution A: Disable display scaling for
||Swipe in from the
right edge of the screen, and tap Search.
(If you're using a mouse, point to the upper-right
corner of the screen, move the mouse pointer down, and
||In the search box,
||Select the SkyTools 3
tile (swipe down on the tile or right-click on it),
and tap or click Open file
location to open File Explorer on the
||In File Explorer, tap
and hold (or right-click) the "SkyTools 3"
executable (.exe) file and select Properties.
||Select the Compatibility
||In the Settings
section, select Disable display scaling on
high DPI settings.
||Tap or click OK.
||Start the SkyTools 3.
Solution B: Lower the display
resolution. Set the Display text size setting to 100%. This
will make the charts display properly, while at the same time
make the text large enough to be readable.
Solution for Microsoft Surface 3:
The following settings are known to work
for the Surface 3 and Windows 10:
- Display Settings: "Change the size
of text, apps and other items:" set to 150%
- Follow "Solution A" above
page from Microsoft for the Surface
for Microsoft Surface Book/Windows 10
Change “Resolution” to 1920 x 1200
Change “Text Size” to 150%
make the following change to Sky Tools 3 Pro
check “Disable Display Scaling on High DPI Settings”
2. Printed charts don't show
stars to the faint limit of your telescope
For some printers the default
star sizing can make the faintest stars invisible on printed
charts. Compare the faintest stars visible on the
on-screen version of the same exact chart to the printed one;
if stars are missing from the printed version of the chart
follow the instructions below:
- Begin the process of
printing a chart by opening the Print Chart dialog
- Click on the Chart
- Select the Stars
- There are two star size
sliders. The topmost slider sets the minimum star
size as drawn on the chart. Increase the minimum
star size and try a test print until all the stars are
3. Missing data
after upgrading to Windows 10
This is a very rare problem,
but there have been a few reports that after upgrading to
Windows 10, SkyTools no longer correctly displays observing
lists, logs, etc. We believe this has to do with the registry
where SkyTools stores the locations of its files. The files
are still there, SkyTools simply can't find them.
The solution is to uninstall
SkyTools using add/remove programs. Then re-install via the
media, if you have it, or via the download link you were sent
in your order confirmation email. Update to the latest version
immediately after starting SkyTools for the first time.