Common SkyTools 4
Problems and Solutions
License/Serial Not Recognized When Installing On A Second Device
When you upgrade to the
bundle from the Pro Edition or Imaging, you are issued a product
upgrade code. This code requires version 4.0g or later to be
installed in order to be recognized.
1. If you saved your
original SkyTools 4 Imaging setup file, please download the more
recent version of the setup
file to use for installing on the second device.
2. When you applied
the upgrade code, your serial number was changed to reflect your
new product. Open About SkyTools from the help menu and write
down your license information. When you install the SkyTools 4
Bundle on your second device, use this license.
Eyepieces are Missing
From the Eyepiece Pool List When Assigning Eyepieces to Your
Telescope or All Observing Lists Have Disappeared
software, and bitdefender in particular, falsely determines that a
SkyTools file on your computer contains some sort of virus, which
makes zero sense because these types of files are inactive and cannot pose a threat.
But as a result, the file is removed (or quarrentined), often
without notifying the user, which is inexcucable. To resolve this
problem, tell your anti-virus to remove any SkyTools files from
quarentine and to stop monitoring the SkyTools 4 folder. If you
continue to have problems, please consult the company that makes
your anti-virus. As for bitdefender, they have been informed of
these issues yet have not taken steps to fix them. Therefore, we
do not reccomend the use of bitdefender on devices that run