Direct Developer Support
SkyTools is fully supported by its creator, Greg Crinklaw. Unlike most software today, you get direct access to the developer who built every feature. Greg personally answers questions, provides technical assistance, and continuously improves SkyTools based on your feedback.
Community Support
Connect with fellow SkyTools users and get help from the community. Greg is also active in these channels and often provides direct support here as well.
Skyhound Forums
Join discussions about SkyTools, observing techniques, and astronomy. Greg regularly participates and answers questions.
Discord Community
Real-time chat with other users and get quick answers to your questions. Greg is often available for live support.
Monthly Newsletter
Get exclusive updates, astronomy news, and insider SkyTools information directly from Greg.
Technical Support Resources
Before reporting a problem, please ensure you have the latest version of SkyTools.
Video Tutorials
Comprehensive YouTube channel with tutorials and feature demonstrations.
Common Problems & Solutions
Quick fixes for the most frequently encountered issues.
Installation Help
Step-by-step guides for installing SkyTools on multiple devices.
Update Information
Latest updates and manual update instructions when needed.
ASCOM Drivers
Real-time telescope support and driver information.
System Requirements
Detailed hardware and software requirements for optimal performance.
Speaking Engagements
Greg is available for presentations to astronomy clubs, conferences, and other groups. Topics can include SkyTools features, observing techniques, or astronomical software development.
Whether you're organizing a club meeting, regional conference, or educational event, Greg can provide engaging presentations tailored to your audience's interests and experience level.
Contact Information
Phone Support
575-446-1221
9 to 5, Monday-Friday
Mountain Time (GMT-7)
Notice: our phone is currently out of service due to a technical issue with the provider. We are working on restoring it.
Mailing Address
Skyhound
PO Box 1182
Cloudcroft, NM 88317, USA
Email Support
Use the contact form below for fastest response, or email directly if preferred.
Send a Message
Use the form below to contact Greg directly. Select your inquiry type and the form will adapt to collect the most relevant information.